FAQ

Welcome to the Havllisan FAQ page. Here you’ll find answers to common questions about ordering, shipping, delivery, and after-sales support.

If you can’t find the answer you need, please contact our customer support team with your order number and the email address used at checkout so we can assist you.

Ordering & Payments

Q: How do I apply a discount code?

You can enter your discount code during checkout:

  • Add your selected product to the cart.

  • Proceed to the secure checkout page.

  • On mobile, tap “Show Order Summary” to reveal the discount-code field.

  • On desktop, enter the code in the discount-code field on the right side of the page.

  • Select “Apply” and confirm that the discount has been added before completing payment.

Only one discount code may be used per order unless otherwise stated.

Q: What payment methods do you accept?

Available payment methods may include:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Most major credit and debit cards

  • Apple Pay

  • Google Pay

The payment options available for your location will be displayed securely at checkout.

Q: How much does shipping cost?

Standard worldwide shipping is usually USD $5.99.

Shipping costs may vary depending on your destination, order value, and current promotions. The final shipping fee will always be shown at checkout before payment is completed.

Shipping & Delivery

Q: Do you ship internationally?

Yes. Havllisan offers worldwide shipping to most countries and regions.

When possible, orders may be fulfilled from the nearest available warehouse to improve delivery efficiency.

Q: How long does delivery take?

Orders are typically delivered within 10–20 business days after processing and shipment.

Delivery times are estimates and may vary due to destination, customs processing, carrier delays, severe weather, holidays, or other circumstances outside our control.

Q: How can I track my order?

Once your order has shipped, you will receive a shipping-confirmation email containing your tracking number.

You can follow the tracking link in the email or enter your tracking number on a service such as 17TRACK.

Q: Why hasn’t my tracking information updated?

Tracking information may take 24–48 hours to appear after your shipping confirmation is sent.

It is also normal for tracking updates to pause temporarily while a package is moving between carrier facilities or undergoing customs processing.

Q: Why did I receive only part of my order?

Orders containing multiple products may be shipped separately from different fulfillment centers.

If this happens, each package may have a separate tracking number and arrive on a different day. You will not be charged additional shipping fees for split shipments.

Order Changes & Cancellations

Q: Can I change my shipping address, name, or phone number?

Please contact our customer support team as soon as possible with the subject line:

“Urgent: Address Change”

Include:

  • Your order number

  • The email address used at checkout

  • Your complete corrected shipping information

We will do our best to update your details before the order enters fulfillment. Once an order has been processed or shipped, changes cannot be guaranteed.

Q: Can I change the color, size, quantity, or product in my order?

Order changes must be requested as quickly as possible.

Please contact our support team with the subject line:

“Urgent: Order Change”

Include:

  • Your order number

  • The email address used at checkout

  • The exact changes you would like to request

Changes can only be made before the order enters fulfillment and are subject to product availability.

Q: Can I cancel my order?

Orders that have not entered fulfillment may be eligible for cancellation.

Once an order has been processed or shipped, it can no longer be canceled. Any applicable processing fees will be explained before the cancellation is completed.

Post-Delivery Support

Q: My order arrived damaged. What should I do?

We’re sorry your order arrived damaged. Please contact our support team and provide:

  • Your order number

  • The email address used at checkout

  • Clear photos or a video showing the damaged item

  • A clear photo of the package and shipping label

Please keep the original packaging until our support team has reviewed your request.

Q: What if my product has a defect or quality issue?

Please contact us with:

  • Your order number

  • The email address used at checkout

  • A description of the issue

  • Clear photos or videos showing the problem

Our team will review the information and help determine the appropriate solution.

Q: I received the wrong product or an item is missing. What should I do?

Please contact our support team and provide:

  • Your order number

  • The email address used at checkout

  • Photos of the products and packaging received

  • The name of the incorrect or missing item

  • A clear photo of the shipping label

We will review the issue and assist you as quickly as possible.

Q: How do I return an item?

Please contact our customer support team before sending any item back.

Do not return products directly to the business address listed on our website unless our support team provides written authorization and return instructions. Unauthorized returns may not be accepted or refunded.

Account & Communication

Q: I didn’t receive an order-confirmation email. What should I do?

First, check your spam, junk, and promotions folders.

If you still cannot find the confirmation, contact our support team and provide the email address used during checkout. We will help locate your order and resend the confirmation.

Q: I haven’t received my tracking number yet. What should I do?

Tracking information is usually sent within 1–2 business days after your order has been processed and shipped.

If you have not received it, check your spam or junk folder before contacting our customer support team.

Customer Support

📧 Email: support@Havllisan.com
📞 Phone: +1 (213) 212-7179

Our team typically responds within 24–48 business hours.

For faster assistance, please include your order number and order email in your message.

Business Address

Hong Kong Gastech Engineering Limited
Unit 85, UB Floor, Eton Tower
8 Hysan Avenue
Causeway Bay, Hong Kong

This address is not a return center. Please contact customer support before sending any return.

Thank you for choosing Havllisan—
where practical solutions help create a cleaner, calmer, and more organized home.