Havllisan Shipping & Customer Service Policy

Last Updated: August 24, 2026

Thank you for choosing Havllisan. We understand how important it is to receive your order on time, so this policy explains our order-processing, shipping, tracking, and delivery procedures.

1. Order Processing

After an order is successfully placed, our team begins preparing it for shipment.

Order processing usually takes up to 3 business days. This includes:

• Verifying your order and payment

• Confirming the delivery information

• Preparing and packaging your products

• Transferring the package to our shipping partner

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during major sales, holidays, new product launches, or periods of unusually high order volume.

2. Shipping Time and Fees

Standard worldwide delivery usually takes approximately 10–20 business days after the order has been processed and shipped.

We charge a standard flat shipping fee of USD $5.99 per order.

Shipping times are estimates and may vary depending on:

• Destination country or region

• Local postal services

• Customs processing

• Carrier availability

• Severe weather

• Public holidays

• Other circumstances outside our control

The final shipping fee will be displayed at checkout before payment is completed.

3. Possible Shipping Delays

Although most orders arrive within the estimated delivery period, occasional delays may occur.

Possible causes include:

• Customs inspections

• Carrier disruptions

• Severe weather

• Public holidays

• Incorrect or incomplete addresses

• Local delivery restrictions

• High seasonal shipping volumes

• Unexpected transportation delays

Havllisan is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events outside our reasonable control.

4. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

You can track your package using the tracking link provided in your email or by entering the tracking number at:

https://www.17track.net/

Tracking information may take 24–72 hours to become active after the shipping confirmation is sent.

Temporary pauses in tracking updates are normal while a package moves between shipping facilities, countries, or customs checkpoints.

5. Multiple and Partial Shipments

If your order contains multiple products, the items may be shipped separately from different fulfillment centers.

This allows available products to be dispatched without waiting for the entire order to be prepared at one location.

When an order is divided into multiple shipments:

• Packages may arrive on different days

• Each package may have a separate tracking number

• You will not be charged additional shipping fees

Receiving only part of your order does not necessarily mean an item is missing.

6. Changing Your Order

If you need to update your shipping address or change an item’s color, size, or quantity, please contact us within 12 hours of placing your order.

Use the subject line:

“Urgent: Order Change”

Please include:

• Your order number

• The email address used at checkout

• A clear description of the requested change

• Your complete corrected shipping address, if applicable

We will make every reasonable effort to update your order. However, changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Once a package has shipped, we cannot change the delivery address or redirect the shipment.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

• Recipient’s full name

• Street address

• Apartment, suite, floor, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Phone number

Havllisan is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer provided incomplete or inaccurate information.

Additional shipping fees may apply if a returned package must be shipped again.

8. Missed Deliveries

If the courier cannot complete delivery, the carrier may:

• Leave a delivery notice

• Attempt delivery again

• Leave the package at a collection point

• Hold the package at a local post office

• Contact you using the phone number provided during checkout

Please check your tracking information and contact the local carrier promptly.

Havllisan is not responsible for packages returned because the customer failed to collect the shipment or respond to delivery notices.

9. Delayed Shipments

If your order is taking longer than expected:

1. Review the latest tracking information.

2. Confirm that the shipping address on your order is correct.

3. Check for notices from the local carrier.

4. Contact the local delivery provider using your tracking number.

5. Contact our customer support team if tracking has not updated for more than 7 days.

When contacting us, please provide your order number and the email address used at checkout.

10. Lost Packages

If a shipping provider officially confirms that your package was lost in transit, Havllisan will review the case and may provide a replacement at no additional cost.

Before a replacement can be approved, we may require:

• Your order number

• Your order email

• Your tracking number

• Confirmation from the shipping carrier

• Additional delivery information

A package is not considered lost while it remains in transit or continues to receive tracking updates.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location

• Ask household members

• Contact neighbors

• Check with reception, security, or building management

• Contact the local carrier

• Allow up to 48 hours in case the package was scanned early

Havllisan is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided during checkout.

12. Refused and Returned Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, Havllisan may deduct the following costs from any approved refund:

• Original shipping fee

• Return-shipping fee

• Handling or processing costs

If you would like the package shipped again, an additional shipping fee may apply.

13. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for paying all applicable customs duties, taxes, and import fees.

Havllisan cannot control or estimate charges imposed by local customs authorities.

Refusing a package because of customs charges does not qualify the order for a full refund.

14. Shipping Locations

Havllisan ships to most countries and regions worldwide.

Orders may be shipped from fulfillment facilities located in:

• The United States

• Canada

• Australia

• Europe

• Asia

• Other international locations

Some products may be shipped directly from trusted manufacturing or fulfillment partners.

The shipping location is selected based on product availability, inventory location, and delivery destination.

In the rare event that we cannot deliver to your country or region, we will contact you using the information provided with your order.

15. Important Shipping Information

Please remember:

• Delivery estimates begin after order processing is completed.

• Business days do not include weekends or public holidays.

• Tracking information may take up to 72 hours to activate.

• Multiple products may arrive in separate packages.

• Customers are responsible for providing accurate delivery information.

• Customs duties and import taxes are the customer’s responsibility.

• Orders cannot be changed or canceled after shipment.

• Havllisan’s responsibility ends once tracking confirms successful delivery.

Questions or Customer Support

If you have questions about your order, shipment, or tracking information, please contact us:

Brand: Havllisan
Operating Company: Hong Kong Gastech Engineering Limited
Email: support@Havllisan.com
Phone:+1 (213) 212-7179
Website: https://Havllisan.com/

Business Address:
Unit 85, UB Floor, Eton Tower
8 Hysan Avenue
Causeway Bay, Hong Kong

To help us assist you faster, always include your order number and the email address used to place the order.